Everything people ask us before they book
If your question is not here, the office picks up the phone between 8am and 5pm Atlantic, Monday to Friday.
Booking a course
How do I book a seat?
Pick your course on the courses page, choose a date that suits you and check out. Confirmation and joining instructions land in your inbox straight away.
Can I book for someone else?
Yes. Enter the attendee’s name and email at checkout and the joining details go to them, while the receipt comes back to you.
What if I need to change dates?
Move your seat free of charge up to 72 hours before the class starts, from your account or by calling the office.
Do you run private sessions?
We do — on your site or ours, for groups from six people up. Tell us what you need and we will quote it.
On the day
What should I bring?
Comfortable clothes you can kneel in, and lunch if you are with us for a full day. Everything else — manikins, AED trainers, workbooks — is provided.
How long are the courses?
Anywhere from a half day for an emergency-level course to two full days for the standard intermediate certification. Each course page lists exact hours.
Is there a written exam?
There is a short knowledge check alongside practical assessment. Instructors coach you through it; nobody is caught out by surprise.
What is blended learning?
You complete the theory online at your own pace, then join a shorter in-person session for the hands-on skills and assessment.
Certificates
When do I get my certificate?
Digital certificates are issued within one business day of successful completion. Wallet cards follow by post where your course includes one.
How long is it valid?
Most first aid and CPR certifications are valid for three years from the issue date. Your expiry date is printed on the certificate.
I lost my certificate.
Sign in and download it again — there is no charge and no waiting. Go to your account.
How does an employer check it?
Send them to our validation page. They enter the certificate number and last name; no account required.
Payment and refunds
Which payment methods do you take?
All major credit cards at checkout. Workplaces booking multiple seats can be invoiced on request.
Can I get a refund?
Cancel more than 72 hours before the session for a full refund. Inside 72 hours we will move you to another date rather than refund.
Do you offer group rates?
Yes, rates improve from six attendees. Ask for a group quote.
Are schools charged?
Our student first aid programs are delivered free to registered schools. See the community page.