Privacy policy

This policy explains what personal information Life Start First Aid & Safety Training collects, why we collect it, how long we keep it and the choices you have. It covers this website, course bookings and the learner account.

1. What we collect

Information you give us when booking or creating an account:

• Name, email address and phone number
• Billing details needed to process payment
• The employer or organisation you are booking under, where relevant
• Any accessibility or medical information you choose to share so we can adapt a session

Information generated by using the site: pages visited, approximate location derived from your IP address, and device or browser type.

2. Why we use it

To take and confirm bookings, process payment and issue receipts.

To deliver training, run assessments and issue certificates.

To let employers and others verify a certificate is genuine, limited to the holder’s name, course, issue date and expiry date.

To send renewal reminders and service messages about a course you have booked.

To send marketing email only where you have opted in. Every marketing email carries an unsubscribe link.

3. Who we share it with

Payment processing, email delivery and hosting providers who act on our instructions.

Your employer, where the employer booked and paid for the training, limited to attendance and certification status.

Awarding and regulatory bodies where a certification standard requires records to be reported.

We do not sell personal information.

4. How long we keep it

Certification records are kept for the life of the certificate plus a further three years, so that certificates can be verified and reissued.

Booking and payment records are kept for seven years to meet tax and accounting obligations.

Marketing preferences are kept until you withdraw consent.

5. Your choices

You may ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it.

You may withdraw consent to marketing at any time without affecting your bookings.

To make a request, contact the office. We will respond within 30 days.

6. Cookies

We use cookies that are necessary for the site to work, such as keeping your cart and your signed-in session.

We also use analytics cookies to understand which pages are useful. You can block cookies in your browser, though parts of booking and sign-in may then stop working.

7. Security

Payment card details are handled by our payment processor and are not stored on our systems.

Access to learner records is limited to staff who need it to deliver training and support.

8. Contacting us

Questions, requests or complaints about privacy can be sent to the office by email or phone, both listed on the contact page. If you are not satisfied with our response you may raise the matter with the Office of the Privacy Commissioner of Canada.